Loyalty & Rewards
Turn first-time guests into regulars.
Per-venue loyalty built into billing — earn points on spend that redeem for money-off or a reward catalogue, plus category punch cards (buy N, get one free). Points and stamps accrue and redeem automatically when the bill is settled.
What this fixes for a venue
- First-time guests who never come back
- Paper punch cards that get lost or faked
- No reason for a guest to choose you over the place next door
- Loyalty schemes that need yet another app or plastic card
Repeat guests are cheaper than new ones — but most venues have no structured way to earn them. DineOps builds loyalty straight into the bill: guests earn points per rupee spent that redeem for money-off or items from a reward catalogue you control, all configured per venue.
Alongside points, run category punch cards — buy N coffees (or cocktails, or desserts) and get one free — counted automatically across visits with carry-over. Both earning and redemption happen at checkout against the guest's CRM profile, so there's no separate app, card, or manual tracking. Set the rules per venue; the engine does the maths.
Both schemes coexist and run per venue, independent of the company, and compose cleanly with aggregator discounts and other charges at billing — earning and redemption are idempotent, so a re-opened bill never double-counts.
Points that add up
Guests earn points per rupee spent, redeemable for money-off or items from your reward catalogue.
Punch cards
Category cards — buy N coffees, get one free — counted automatically across visits.
Automatic at the bill
Earning and redemption happen at checkout, tied to the guest CRM — no separate app or card.
How it works, in 4 steps
Set the rules
Configure points per rupee, a reward catalogue and category punch cards per venue.
Guest spends
At billing, points accrue and punch-card stamps count automatically against the guest's profile.
Redeem at the bill
Guests redeem points for money-off or a reward, or claim a free item from a completed punch card.
They come back
Balances follow the guest across visits, giving a real reason to return.
The outcome
- More repeat visits, structured not hoped-for
- Points + punch cards with zero manual tracking
- A reason for guests to come back to you
Questions, answered
Can I run points and punch cards at the same time?
Yes — both schemes run together per venue, and compose with other discounts at billing.
Does the guest need a card or app?
No — loyalty is tied to the guest's CRM profile and applied at the bill. No plastic, no separate app.
What if a bill is re-opened?
Earning and redemption are idempotent, so re-opening or editing a bill never double-counts points or stamps.
Especially useful for
Let's get your restaurant running on one screen.
Book a 20-minute demo and we'll map DineOps to how your venue actually runs a service.